CloudM is an award-winning SaaS platform headquartered in Manchester, with offices in London and Varna (Bulgaria), and customers in 107 countries. We help over 50,000 organisations including LinkedIn, Uber, Netflix, Booking.com, and Spotify, get the most out of Google Workspace and Microsoft 365, through three core products: Migrate, Automate, and Continuity.

From IT admin and onboarding to archiving and migrations, CloudM takes the complexity out of SaaS data management so our customers can focus on what matters. Backed by Marlin Equity Partners, we've grown from humble Manchester beginnings into a global business with a team of over 70 brilliant people across the UK and Europe.

If you share our ambition, we'd love you to be part of it!

Role Overview:

This is a senior, hands on role owning the systems that run CloudM’s revenue operating model. Salesforce sits at the centre of it and you will be accountable for it. You will inherit a platform that has grown quickly alongside the business, so your job is to stabilise it, document it, rationalise the automation that has accumulated, and run it as a dependable foundation for Sales, Marketing, Customer Success and Finance as we scale.

Broadly, the shape of the role is:

• Salesforce platform ownership, remediation and day to day support: around 85%

• DealHub quoting administration: around 10%

• HubSpot maintenance and support: under 5%

You will be the only internal Salesforce specialist, with an external Salesforce partner available for deep technical work. That means you need the judgement to know what to build yourself, what to hand out, and how to hold a supplier to a standard.

This role suits someone who enjoys improving systems, asks clarifying questions before building, and is as comfortable explaining a report to a sales manager as they are rebuilding a broken flow.

Responsibilities:

• Salesforce platform ownership: Full administrative ownership of the Salesforce org. Users, permission sets, profiles and roles, objects, fields, record types, page layouts, validation rules, flows and routine maintenance, managed through sandbox with proper testing before release.

• Automation remediation: Assess the automation that exists today, rationalise it, and rebuild what is not fit for purpose. Declarative by default, code only where genuinely warranted, everything documented and supportable by someone other than you.

• Support and request management: Act as first line support for the revenue teams. Triage and prioritise the request queue, resolve to agreed timescales, and fix the cause behind repeat requests rather than the symptom.

• Quoting and deal desk: Administer DealHub so quote templates, playbooks, the product and pricing catalogue and approval workflows reflect our commercial guardrails. Maintain the DealHub to Salesforce mapping and support the sales team through quote build issues.

• Data quality and reporting: Regular audits, de duplication and health checks, plus reports and dashboards covering pipeline, funnel conversion, renewals and forecasting inputs. Understand the question behind the request and offer a view, not just the numbers.

• Integrations: Maintain the Salesforce to HubSpot sync and support Marketing’s use of the platform.

• External delivery: Own the relationship with our external Salesforce partner. Write clear requirements, challenge proposed designs, test and accept delivered work, and make sure it is documented and maintainable in house.

• Documentation and enablement: Keep system and process documentation current, produce simple guides, run drop in sessions, and promote good data habits across the business.

In your first six months we would expect the org properly documented, a prioritised remediation plan agreed with the highest risk items delivered, the support queue running to a predictable and visible standard, and DealHub quoting configuration aligned to current commercial guardrails.

Skills and Experience:

Key Skills

• Five or more years administering Salesforce in a B2B environment, preferably SaaS focussed, including experience as the sole or lead administrator of an org

• Salesforce Administrator certification

• Demonstrable experience rebuilding or remediating inherited automation, including flows, with Apex capability through Platform Developer I or equivalent practical experience

• Comfortable owning a live support queue and making prioritisation calls under pressure

• Confidence building reports and dashboards, with the ability to ask clarifying questions, understand the use case, and provide insights rather than just numbers

• Experience briefing, reviewing and accepting work from an external consultant, partner or agency

• Care for data quality and detail with a friendly problem solving approach

• Strong communication skills in written and spoken English, and experience working remotely as part of a distributed team

Desirable Skills

• Salesforce Platform Developer I certification

• Experience administering a CPQ or quoting platform such as DealHub, Salesforce CPQ, PandaDoc or Conga

• HubSpot administration experience

• Experience with integrations and connectors such as native sync, middleware or APIs

• Exposure to Customer Success processes and renewal forecasting

• Knowledge or experience working with Asana or similar project management tools

CloudM Culture:

We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators. We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one.

Our core values are key to everything we do:

🚀 Innovate & Inspire - We move fast; achieving results through focused, proactive problem-solving.

👥 Connect & Collaborate - We recognise the power of synergy, teamwork and inclusivity in reaching our goals.

🫶🏼 Respect & Recognise - We celebrate each individual's contribution, fostering a culture of trust and recognition.

But most importantly we’re a team. Here at CloudM, it’s about balance. As long as you’re driven, ambitious and can get the job done we will respect the outside lives of our employees. That’s why everybody gets their birthday off (plus unlimited leave), cheap gym access, private healthcare, and plenty more.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit. 

What CloudM can offer you:

• Private healthcare including dental and optical care 🦷

• Company contributed pension (matched up to 5%) 💷

• Unlimited paid holiday 🌴

• Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you 😊

• 10 paid sick days 🤧

• Death in service, 4 times your annual salary 💔

• Employee Assistance Program (EAP) 📞

• Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment) 📱

• 10 Time to Learn days 🎓

• Birthdays off 🎁

• Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory 📈

• Market-leading parental leave policies 👶🏽

• Various wellbeing initiatives 🧘🏽‍♀️

• Exclusive access to discounts & rewards💸

• High-spec equipment (laptops, phones, etc.) 💻

• Working from home equipment budget 🏠

Location:

Remote-based role. Open to candidates in the UK and Bulgaria. However, within commutable distance to Manchester/London/Varna would be desirable for the odd team-building activity / meeting.

Flexible Working: 

We value work-life balance and are committed to fostering a supportive and flexible work environment. Our flexible approach aims to empower employees to achieve both personal and professional success.

Environmental & Social Responsibility:

Our business strives to progress our industry as a whole by treating our employees, community, and environment with respect.

We expect that all of our employees play their part in our social progression plans, whether that’s being part of our Culture Innovation Pod, playing a part in our DEI initiatives, participating in a charity support day, or simply following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.

Diversity and Inclusion Statement:

At CloudM, we value diverse backgrounds, experiences, and perspectives. We are proud of our people-centred culture; our diversity brings us innovation and our commitment to inclusion drives us forward.

We recognise that neurodivergent candidates bring incredible strengths to our teams, and we are committed to making our hiring process as accessible and supportive as possible. Our goal is to create a space where everyone feels seen, heard, and included. If you require any reasonable adjustments to perform at your best during the application or interview process, please reach out to us at careers@cloudm.io

We are here to support you!

Our Commitment to Security

At CloudM, trust and security are at the very core of our platform and our culture. To ensure the continued safety of our team, our business, and our customers, please be aware that a DBS certificate will be requested if you are offered the position. If you have any questions or concerns about this process, please feel free to ask us during your interview - we are always here to help.

Apply Now:

If you share these values and would be interested in joining one of our teams, get in touch today!

Please use the link below to apply 🚀