CloudM is an award-winning SaaS platform headquartered in Manchester, with offices in London and Varna (Bulgaria), and customers in 107 countries. We help over 35,000 organisations including LinkedIn, Uber, Netflix, Booking.com, and Spotify, get the most out of Google Workspace and Microsoft 365, through three core products: Migrate, Automate, and Continuity.

From IT admin and onboarding to archiving and migrations, CloudM takes the complexity out of SaaS data management so our customers can focus on what matters. Backed by Marlin Equity Partners, we've grown from humble Manchester beginnings into a global business with a team of over 70 brilliant people across the UK and Europe.

If you share our ambition, we'd love you to be part of it!

Role Overview:

As a Solutions Architect, you are the technical lead in front of customers and partners across the qualification, proposal, and design stages of the sales cycle. You architect solutions across the CloudM platform, Migrate, Automate, and Continuity, and translate that work into clean, well-scoped Statements of Work that set delivery up for success.

CloudM sells through a partner ecosystem as well as directly, and you'll work comfortably across both. Day to day, that means close collaboration with Sales, Growth, and Partner Managers to move deals forward and ensure the right solution lands with the right customer. The role is global in practice, so flexibility across time zones comes with the territory.

Responsibilities:

• Technical lead on qualification and proposal: Work alongside Sales, Growth, and Partner Managers to qualify opportunities, run discovery, and shape proposals, including live product demonstrations.

• Capture customer requirements: Work closely with customers to understand and document their needs, then translate those into solution designs across the CloudM platform.

• Design and present solutions: Architect solutions using Migrate, Automate, and Continuity, and present proposals alongside the Sales or Growth lead.

• Scope delivery: Collaborate with Sales and Growth to produce clear Statements of Work that give Professional Services a clean foundation for delivery.

• Respond to information requests: Handle RFIs, RFPs, and proposal requests with accurate, well-structured responses.

• Partner-facing technical engagement: Work alongside Partner Managers to help partners architect CloudM solutions into their own go-to-market motions.

• Contribute to customer-facing content: Author or contribute to whitepapers, tutorials, and blogs, and support business development initiatives where your expertise adds value.

• Use AI tooling as a force multiplier: Bring AI-augmented workflows into your day-to-day practice - this is an expectation as the broader business continues to invest in these tools.

Skills and Experience:

Key Skills

• 2+ years in a customer-facing Solutions Architect or Sales Engineer role

• Deep technical experience with Microsoft 365 and/or Google Workspace

• Experience working alongside sales teams and within structured sales processes

• A confident, independent communicator — comfortable operating at all levels of a customer organisation

• The ability to translate technical concepts clearly for non-technical audiences

• Strong problem-solving instincts with a bias to take ownership and drive things to resolution

• A track record of identifying where improvements are needed, prioritising them, and seeing corrective action through

Desirable Skills

• Familiarity with migration, data protection, or identity tooling — such as DLP, archiving, or signature management

• Exposure to a partner-led go-to-market model

• Comfortable working within a modern sales technology stack, including CRM and quote management tools

• Experience using AI tooling as a force multiplier in sales or delivery workflows

CloudM Culture:

We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators. We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one.

Our core values are key to everything we do:

🚀 Innovate & Inspire - We move fast; achieving results through focused, proactive problem-solving.

👥 Connect & Collaborate - We recognise the power of synergy, teamwork and inclusivity in reaching our goals.

🫶🏼 Respect & Recognise - We celebrate each individual's contribution, fostering a culture of trust and recognition.

But most importantly we’re a team. Here at CloudM, it’s about balance. As long as you’re driven, ambitious and can get the job done we will respect the outside lives of our employees.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit. 

What CloudM can offer you:

😊 We’re a remote-first team, meaning you have the freedom to work from wherever you’re most productive (providing it's in the country we're hiring in)

🎓 Time to support your professional development

🎁 Birthdays off

📈 Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory

🧘🏽‍♀️ Various wellbeing initiatives

💻 High-spec equipment (laptops, phones, etc.)

🏠 Working from home equipment budget

Location:

Hybrid role based in Varna, Bulgaria. Commutable distance to our office in Varna is required.

Flexible Working: 

We value work-life balance and are committed to fostering a supportive and flexible work environment. Our flexible approach aims to empower employees to achieve both personal and professional success.

Environmental & Social Responsibility:

Our business strives to progress our industry as a whole by treating our employees, community, and environment with respect.

We expect that all of our employees play their part in our social progression plans, whether that’s being part of our Culture Innovation Pod, playing a part in our DEI initiatives, participating in a charity support day, or simply following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.

Diversity and Inclusion Statement:

At CloudM, we look after each other and support everyone on our team. We are proud of our people-centred culture; our diversity brings us innovation and our commitment to inclusion drives us forward.

Apply Now:

If you share these values and would be interested in joining one of our teams, get in touch today!

Please use the link below to apply 🚀