Credit Controller
We usually respond within three days
CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.
The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving, and migrations.
Our SaaS data management platform has been used by over 35,000 customers in 107 countries including the likes of LinkedIn, Uber, Netflix, Booking.com, and Spotify.
We have a brilliant team of more than 70 people in Manchester, Europe, and USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.
Join the Cloud revolution. Join CloudM.
Role Overview:
As the Credit Controller at CloudM you will be responsible for managing the Company's accounts receivable. You will be joining our Finance team and report directly to the Finance Director. The newly created role will play a vital part in ensuring timely payment of outstanding invoices, minimising credit risk, and supporting cash flow. The role will closely collaborate with the sales and customer success teams, and the wider finance team to resolve payment issues whilst maintaining strong relationships with our customers.
Responsibilities:
Credit Control:
- Monitoring and managing outstanding invoices.
- Chasing overdue payments through phone calls, emails, and letters.
- Resolving payment queries and disputes.
- Issuing credit notes and refunds.
Credit Risk Assessment:
- Work closely with the Finance team to assess the creditworthiness of new and existing customers.
Cash Allocation:
- Allocating cash receipts to the correct invoices.
- Identifying and resolving discrepancies.
Reporting:
- Producing regular reports on outstanding debts, bad debts, and cash collection.
- Analysing credit performance and identifying areas for improvement.
Customer Relationship Management:
- Building and maintaining strong relationships with customers and sales teams.
- Providing excellent customer service.
Skills and Experience:
Good working knowledge of sales ledger and substantial credit control experience (minimum of 2 years).
Strong numerical and analytical skills.
Good IT skills (spreadsheets, emails, etc) and adaptable to new processes and procedures.
Experience with the following software packages is desirable but not essential: Sage / NetSuite / Salesforce
Excellent communication and interpersonal skills.
Attention to detail and accuracy.
Excellent team player.
CloudM Culture:
We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.
We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.
CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.
Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of flexibility and inclusivity for the long term.
What CloudM can offer you:
- Private healthcare including dental and optical care 🦷
- Company contributed pension (matched up to 5%) 💷
- Unlimited paid holiday 🌴
- Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you 😊
- 10 paid sick days 🤧
- Death in service, 4 times your annual salary 💔
- Employee Assistance Program (EAP) 📞
- Cycle to work scheme 🚲
- Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment) 📱
- Paid certifications and qualifications 🎓
- Birthdays off 🎁
- Financial wellbeing advisor 💸
- Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory 📈
- Market-leading parental leave policies 👶🏽
- Various wellbeing initiatives 🧘🏽♀️
- Exclusive access to discounts & rewards programs, including Gym membership 💸
- High-spec equipment (laptops, phones, etc.) 💻
- Working from home equipment budget 🏠
Location:
On the whole this is a UK remote-based role. However, the Finance team regularly meet in our Manchester office therefore within commutable distance to Manchester would be desirable for face to face contact with the team.
Environmental & Social Responsibility:
Our business strives to progress our industry as a whole and are using the B Corporation framework to continuously build on how we can treat our employees, community and environment with respect.
We expect that all of our employees play their part in our social progression plans, whether that’s leading the environmental board, playing a part in the DEI community, participating in a charity support day or simply just following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.
Apply Now:
If you are interested in joining one of our teams, get in touch today!
Please send an email including your CV to careers@cloudm.io
- Department
- Finance
- Locations
- Remote Based (UK)
- Remote status
- Hybrid Remote
Credit Controller
Loading application form
Already working at CloudM?
Let’s recruit together and find your next colleague.